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SHIPPING, RETURNS, & STORE POLICIES

Welcome to The Nauti Dog! We want your shopping experience to be smooth and enjoyable. Below you’ll find detailed information on our shipping, returns, and store policies. If you have any additional questions, please feel free to reach out to our customer service team.

SHIPPING POLICY

ORDER PROCESSING

  • All in-stock orders are processed within 1-2 business days before shipping. Once your order is placed, you will receive a confirmation email immediately. Changes to your order are permitted only during the processing period. If you need to make any adjustments, please contact us as soon as possible.​

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SHIPPING OPTIONS & RATES

  • We offer Standard and Overnight Shipping options. Shipping costs are calculated at checkout based on your chosen shipping method and destination. Orders over $99 qualify for free shipping, applied automatically at checkout. Currently, we ship to the United States and Canada, with delivery times varying by location and shipping method.

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DELIVERY TIMES

  • Standard Shipping typically takes 3-7 business days for delivery, while Overnight Shipping is available for an additional fee. If your order is delayed, please contact the shipping carrier with your tracking number for assistance.​

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ORDER TRACKING

  • You can track your order using the tracking number provided in your shipping confirmation email. If you haven’t received a tracking number, please contact our support team.

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SHIPPING ISSUES

  • If your order arrives damaged or is lost in transit, please contact the shipping carrier directly and email us so we can help resolve the issue. Address changes can be made within the initial 1-2 days of order processing.

SHIPPING POLICY

ORDER PROCESSING

  • All in-stock orders are processed within 1-2 business days before shipping. Once your order is placed, you will receive a confirmation email immediately. Changes to your order are permitted only during the processing period. If you need to make any adjustments, please contact us as soon as possible.​

​​

SHIPPING OPTIONS & RATES

  • We offer Standard and Overnight Shipping options. Shipping costs are calculated at checkout based on your chosen shipping method and destination. Orders over $99 qualify for free shipping, applied automatically at checkout. Currently, we ship to the United States and Canada, with delivery times varying by location and shipping method.

​​

DELIVERY TIMES

  • Standard Shipping typically takes 3-7 business days for delivery, while Overnight Shipping is available for an additional fee. If your order is delayed, please contact the shipping carrier with your tracking number for assistance.​

​​

ORDER TRACKING

  • You can track your order using the tracking number provided in your shipping confirmation email. If you haven’t received a tracking number, please contact our support team.

​​

SHIPPING ISSUES

  • If your order arrives damaged or is lost in transit, please contact the shipping carrier directly and email us so we can help resolve the issue. Address changes can be made within the initial 1-2 days of order processing.

Shipping

RETURNS & EXCHANGES POLICY

RETURN ELIGIBILITY

  • Most items are eligible for return, with the exception of personalized products, food, and treats. Returns must be initiated within 24 hours of receiving your order. To start the return process, please complete the return form on our website, including your name, order number, and reason for return. Authorization is required before sending back any items.​

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RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the item received is damaged or defective. Once authorized, returnable items can be exchanged for different sizes, colors, or products, subject to availability.

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EXCHANGES

  • Exchanges on eligible items are processed within 5-7 business days once we receive your return. If the item you want to exchange for is out of stock, please contact us to discuss alternative options, though we cannot guarantee availability.​

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REFUNDS

  • Refunds are processed within 7-10 business days and issued via the original payment method. If you have not received your refund within this timeframe, please contact us.

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DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective item, please contact us immediately. We will cover the return shipping costs and work with you to arrange a replacement or refund.

returns

STORE POLICIES

ORDER CANCELLATION

  • You can cancel your order if it is still being processed. There are no fees for canceling an order during this period. Once the order has shipped, cancellations are no longer possible.​

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PAYMENT METHODS

  • We accept all major debit and credit cards. At this time, we do not offer payment plans or installment options. Your payment information is secure and protected through our PCI DSS Compliance, SSL Encryption, and other industry-standard security measures..

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PRICING & PROMOTIONS

  • Prices are subject to change without notice. Only one discount code can be applied per order. If you forget to apply a discount code, please contact us before your order ships to see if it can be applied retroactively.​

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PRIVACY & SECURITY

  • We are committed to protecting your personal and payment information. Our website uses secure payment gateways and encryption technologies to safeguard your data. We do not share your information with third parties.

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CUSTOMER SERVICE

  • If you have any questions about your order, please contact us through our Contact Us. Our customer service team is available Monday through Friday, 8 AM - 8 PM EST. At this time, we do not offer live chat support, but we are happy to assist via email.

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